Subscription help
Questions about Monthly Access, the Elite Annual Pass, renewal or purchase status.
Billing questions
For website purchases, Stripe processes payment and RevenueCat manages entitlement. App-store billing is handled by the store used to purchase.
Account and access
If an active purchase is not unlocking Elite access, include the purchase platform and a non-sensitive description of what you see.
Technical assistance
Share your device type, app version if visible, and the steps that led to the issue. Do not include patient information.
Manage or cancel
Manage or cancel through the same platform used to purchase: the website purchase portal when available, Apple subscriptions, or Google Play subscriptions.
Restore access
Use the app’s restore or access option where available. If access still does not appear, contact support with the purchase platform—never send full card details.
Email Heartbeat Humor
Describe the issue and the device or purchase platform involved. Do not send passwords, full payment-card details, PHI or identifiable patient information.